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LIHEAP FAQ Sheets

Table of Contents 

What Is the Low Income Home Energy Assistance Program?

The Low Income Home Energy Assistance Program (LIHEAP) provides assistance for energy costs to low-income households. LIHEAP is a federal program that is administered by individual states, territories, and tribes. In Utah, LIHEAP, also known as the Heat Energy Assistance Target (HEAT) Program, is administered by the Housing and Community Development Agency of Utah.

Learn more about LIHEAP by reviewing the federal program fact sheet here.

For more information about LIHEAP in Utah, click here.

What Does LIHEAP Cover in Utah?

The Housing and Community Development Agency of Utah oversees LIHEAP benefits and provides financial assistance for heating and cooling expenses to qualified households. Financial assistance can include payment for:

  • Past-due utility bills
  • Deliverable fuel (propane and wood)
  • Disconnection/reconnection fees
  • Repairs and replacements of worn parts on heating units
  • Home weatherization

For more information about LIHEAP’s heating assistance initiative in Utah, see the Utah state 2022 LIHEAP Detailed Model Plan here.

About LIHEAP Crisis Assistance

LIHEAP Crisis Assistance, like standard LIHEAP benefits, is a cash grant provided to the utility companies of eligible individuals in certain situations.

If your household meets all the eligibility requirements above and has an energy-related crisis, you may qualify for LIHEAP Crisis Assistance.

The state of Utah defines a “crisis situation” as one where a household:

  • Has no more than 10 percent of bulk fuel left,
  • Is in danger of having their utilities disconnected within 48 hours, or
  • Has already had their utilities disconnected by their service provider.

A “life-threatening crisis situation” also qualifies a household for Crisis Assistance. This occurs when:

  • A member of the household is a medical or health risk because of the energy loss,
  • A member of the household has a condition that requires the use of a medical device/medication that requires energy OR
  • A household has no more than 18 hours of bulk fuel remaining during winter when heating is required.

For qualifying households, the maximum annual benefit amount for LIHEAP Crisis Assistance is a one-time payment of $2,000.

Learn more about Crisis Assistance on page 12 of the Detailed Model Plan here.

How Much Assistance Does LIHEAP Provide in Utah?

To determine the amount of energy assistance for which you are eligible, the Housing and Community Development Agency of Utah will consider:

  1. Your household size and income for the month prior to your application
  2. The fuel type you need (electricity, propane, natural gas, or heating oil)

Also, whether you are eligible for regular LIHEAP payments or Crisis Assistance payments will influence your maximum benefit amount.

As of 2022, the maximum annual benefit amount for heating or cooling in Utah is $850 and the minimum annual benefit amount is $270.

How to Qualify for LIHEAP in Utah

To qualify for LIHEAP in Utah, you must meet the following requirements:

  • Be a resident of the state
  • At least one household member must be a U.S. citizen or a lawful permanent resident
  • Have an out-of-pocket energy expense from an account opened in the name of the head of the household or their spouse
  • Have an annual income that is less than the LIHEAP income limit for your household size, which is no more than 150 percent of the established Federal Poverty Level. To view the annual income limits, click here.

The Housing and Community Development Agency of Utah prioritizes households with elderly, disabled or young members. Elderly is considered 60 years or older, and young is considered five years old or younger.

Learn more about the LIHEAP financial eligibility requirements in Utah here.

If you or a member of your family participates in the benefit programs below, then you may automatically be eligible for LIHEAP based on your income:

  • Supplemental Nutrition Assistance Program (SNAP). Learn more here.
  • Supplemental Security Income (SSI). Learn more here.
  • Temporary Assistance for Needy Families (TANF). Learn more here.

How to Apply for LIHEAP in Utah

Eligible households can only apply for LIHEAP heating assistance from October 1st until March 31st and LIHEAP cooling assistance from April 1st until September 30th each year. LIHEAP applications cannot be submitted year-round.

To apply for LIHEAP in Utah, complete the following three steps:

  1. Gather the documentation and information you will need for the application.

Learn what documents and information you need to complete the process by reading the top of the application form here.

  1. Choose how you are going to apply, whether online, by phone or in person. 

To apply for LIHEAP online, click here.

To apply for LIHEAP by phone, call (866) 205-4357.

To apply for LIHEAP in person, find your nearest Heat Energy Assistance Target (HEAT) office and contact information here.

  1. Submit the LIHEAP application and other required documents.

To apply in person, access the Utah LIHEAP application here and print and fill it out before returning it to your local HEAT office.

If you applied online or by phone, you will not need to print a physical application.

If you do not have access to a printer or the internet to print out the paper application, you can visit your local HEAT office for a physical copy. Click here to find the HEAT office closest to you.

If you have questions about the application process or require assistance, contact your nearest Heat Energy Assistance Target office. Find your nearest HEAT office here.

What You Will Need to Apply

When applying for Utah LIHEAP benefits, you will need to provide:

  • Personal and financial information about yourself and the members of your household
  • Details about your home and its heating

The state will need the following documents and information to confirm your eligibility for LIHEAP benefits:

  • Names, birth dates and Social Security numbers for all household members
  • Utility bill information (vendor name and account number)
  • Residence information (landlord’s name, address and phone number, if renting)
  • Income verification for the last three months (pay stubs)

Learn more about the documentation needed during the LIHEAP application process by reviewing the application here.

How to Check Your Application Status

You can call the HEAT office where you applied directly to check your application status.

Click here to find your local office and contact information.

What Happens After You Apply for LIHEAP in Utah?

The Housing and Community Development Agency of Utah will notify you within 30 days of receiving your application if you are approved to receive benefits. All LIHEAP payments are made to the heating or energy provider directly. Benefit payments will not be sent to you.

How to Appeal a Denial of Benefits

If you are denied Utah LIHEAP benefits, you may request a hearing to appeal the decision within 30 days of when you received the denial.

You can appeal your LIHEAP benefit decision and file a fair hearing request by phone, mail and fax.

To file an appeal by phone, call (877) 837-3247 and be sure to have your determination letter on hand.

To file an appeal by fax, fill out the Fair Hearing Request form found here and submit it to (877) 824-6534.

To request a fair hearing by mail, complete the request form found here and mail it to the following address:
Department of Workforce Services – Fair Hearings 
P.O. Box 143245 
Salt Lake City, UT 84114-3245

If you have any questions about how to request a fair hearing, call (877) 837-3247. 

Need More Help?

If you have questions about LIHEAP benefits in Utah or require further assistance, contact your local Housing and Community Development agency office. Find your nearest Heat Energy Assistance Target (HEAT) office and contact information here.

You can also contact the HEAT Association of Utah phone line at (866) 205-4357. 

If you have a disability, hearing impediment or speech impediment, you can receive assistance with your application by calling (801) 526-9240 or 711. 

View or Download Our Free Guide

While we are not affiliated with the government in any way, our private company engaged writers to research the Low Income Home Energy Assistance Program and compiled a guide that we believe is simple to use and easy to understand. Our goal is to help you get the benefits that you need by providing detailed information on the process.

Our free LIHEAP Guide is filled with helpful information about how to apply for LIHEAP, program eligibility and how to get in touch with local offices. You can view or download our free guide here.

Last Updated: September 20, 2022