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LIHEAP FAQ Sheets

Table of Contents 

What Is the Low Income Home Energy Assistance Program?

The Low Income Home Energy Assistance Program (LIHEAP) provides assistance for energy costs to low-income households. LIHEAP is a federal program that is administered by individual states, territories, and tribes. In New York, LIHEAP is administered by the Office of Temporary and Disability Assistance. 

Learn more about LIHEAP by reviewing the federal program fact sheet here.

For more information about LIHEAP in New York, click here.

What Does LIHEAP Cover in New York?

The New York Office of Temporary and Disability Assistance oversees LIHEAP benefits and provides financial assistance for heating and cooling expenses to qualified households. Financial assistance can include payment for:

  • Past-due utility bills
  • Deliverable fuel
  • Disconnection/reconnection fees
  • Repairs and replacements of worn parts on heating units
  • Home weatherization

For more information about LIHEAP’s heating assistance initiative in New York, see the New York state 2022 LIHEAP Detailed Model Plan here.

About LIHEAP Crisis Assistance

LIHEAP Crisis Assistance, like standard LIHEAP benefits, is a cash grant provided to the utility companies of eligible individuals in certain situations.

If your household meets all the eligibility requirements above and has an energy-related crisis, you may qualify for LIHEAP Crisis Assistance.

The state of New York defines a “crisis situation” as one where a household:

  • Has less than 25 percent of oil, kerosene, or propane left or 10 days of deliverable fuels remaining,
  • Is in imminent danger of having their utilities disconnected, or
  • Has already had their utilities disconnected by their service provider

A “life-threatening crisis situation” also qualifies a household for Crisis Assistance. This occurs when:

  • A household is without heat or utility service for a heating source,
  • A member of the household is a medical or health risk because of the energy loss, or
  • A member of the household has a condition that requires the use of a medical device/medication that requires energy.

For qualifying households, the maximum annual benefit amount for LIHEAP Crisis Assistance is a one-time payment of $675. 

Learn more about Crisis Assistance on page 12 of the Detailed Model Plan here.

How Much Assistance Does LIHEAP Provide in New York?

To determine the amount of energy assistance for which you are eligible, the New York Office of Temporary and Disability Assistance will consider:

  1. Your household size and income for the month prior to your application
  2. The fuel type you need (electricity, propane, natural gas, or heating oil)

Also, whether you are eligible for regular LIHEAP payments or Crisis Assistance payments will influence your maximum benefit amount.

As of 2022, the maximum annual benefit amount for heating in New York is $751 and the minimum annual benefit amount is $21.

New York cooling assistance is available to aid households in purchasing and installing an air conditioning or fan. The maximum benefit amount is $800 and the minimum amount is $10. The benefits are limited and distributed on a first-come-first-serve basis. To learn more about cooling assistance in New York, click here.

How to Qualify for LIHEAP in New York

To qualify for LIHEAP in New York, you must meet the following requirements:

  • Be a resident of the state
  • All household members must be U.S. citizens or  lawful permanent residents
  • Have an out-of-pocket energy expense from an account opened in the name of the head of the household or their spouse
  • Have an annual income that is less than the LIHEAP income limit for your household size, which is no more than 150 percent of the established Federal Poverty Level. To view the annual income limits, click here.

Learn more about the LIHEAP financial eligibility requirements in New York here.

If you or a member of your family participates in the benefit programs below, then you may automatically be eligible for LIHEAP based on your income:

  • Supplemental Nutrition Assistance Program (SNAP). Learn more here.
  • Supplemental Security Income (SSI). Learn more here.
  • Temporary Assistance for Needy Families (TANF). Learn more here.

How to Apply for LIHEAP in New York

Eligible households can only apply for LIHEAP heating assistance from November 2nd until August 31st and LIHEAP cooling assistance from May 5th until August 31st each year.LIHEAP applications cannot be submitted year-round, and the state can only approve requests until funding for the program has been depleted.

To apply for LIHEAP in New York, complete the following two steps:

  1. Gather the documentation and information you will need for the application.
    Learn what documents and information you need to complete the process here.
  2. Choose how you are going to apply, whether online, in person or by mail.
    Only state residents living outside of New York City can apply for energy assistance online. To apply online, visit the state’s benefits page here.
    To apply in person, visit your nearest Home Energy Assistance Program (HEAP) office. Find your local HEAP office and contact information here.
    To apply by mail, print and complete the application and mail it to your HEAP Local District office, which you can locate here. If you are a resident of New York City, then you can mail your completed application to:
    HRA/HEAP
    P.O. Box 1401, Church Street Station
    New York, NY 10008
  3. Submit the LIHEAP application and other required documents.
    Access the New York LIHEAP application here. However, the digital form is only available when the state is accepting applications.

You must complete an in-person interview at your local HEAP office. Your HEAP office will inform you of the documents that you must provide before your application can be processed.

Note that applications for Crisis Assistance, for households that meet the state definition of a crisis, can be submitted from January 4th until August 31st.

If you have questions about the application process or require assistance, contact your nearest Home Energy Assistance Program (HEAP) office. Find your nearest HEAP office here.

What You Will Need to Apply

When applying for New York LIHEAP benefits, you will need to provide:

  • Personal and financial information about yourself and the members of your household
  • Details about your home and its heating

The state will need the following documents and information to confirm your eligibility for LIHEAP benefits:

  • Names, birth dates and Social Security numbers for all household members
  • A copy of your most recent utility bill
  • Income verification (pay stubs)

How to Check Your Application Status

You can call the Home Energy Assistance Program office where you applied to directly to check your application status.

Click here to find your local office and contact information.

What Happens After You Apply for LIHEAP in New York?

The New York Office of Temporary and Disability Assistance will notify you within 30 business days of receiving your application if you are approved to receive benefits. All LIHEAP payments are made to the heating or energy provider directly. Benefit payments will not be sent to you.

How to Appeal a Denial of Benefits

If you are denied New York LIHEAP benefits, you may request a hearing to appeal the decision after you receive the denial. To request an appeal, you can:

  • Use one of the Fair Hearing Online Request Forms here.
  • Mail or fax a Fair Hearing Online Request Form found here to the listed fax number or address.
  • Make a request by phone to (800) 342-3334 (outside of NYC) or (800) 205-0110 (in NYC). If you are speech or hearing impaired and have TDD equipment, call (877) 502-6155.
  • Contact your local Home Energy Assistance Program (HEAP) office, which you can find here. Or you can visit either:
    New York City
    Office of Temporary and Disability Assistance
    Office of Administrative Hearings
    14 Boerum Place, 1st Floor
    Brooklyn, New York 11201
    Albany
    Office of Temporary and Disability Assistance
    Office of Administrative Hearings
    40 North Pearl Street
    Albany, New York 12243

If you have questions about the appeal process, contact the New York Office of Administrative Hearings at:

  • Phone: (518) 474-8781 or (800) 342-3334 for toll free
  • Fax: (518) 473-6735
  • TDD: 711
  • Address: Office of Temporary and Disability Assistance
    Office of Administrative Hearings
    PO BOX 1930
    Albany, N.Y. 12201-1930

Need More Help?

If you have questions about LIHEAP benefits in New York or require further assistance, contact your local Home Energy Assistance Program office. Find your nearest Home Energy Assistance Program (HEAP) office and contact information here.

You can also contact the New York Office of Temporary and Disability Assistance at (800) 342-3009.

View or Download Our Free Guide

While we are not affiliated with the government in any way, our private company engaged writers to research the Low Income Home Energy Assistance Program and compiled a guide that we believe is simple to use and easy to understand. Our goal is to help you get the benefits that you need by providing detailed information on the process.

Our free LIHEAP Guide is filled with helpful information about how to apply for LIHEAP, program eligibility and how to get in touch with local offices. You can view or download our free guide here.

Last Updated: September 19, 2022