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LIHEAP FAQ Sheets

Table of Contents 

What Is the Low Income Home Energy Assistance Program?

The Low Income Home Energy Assistance Program (LIHEAP) provides assistance for energy costs to low-income households. LIHEAP is a federal program that is administered by individual states, territories, and tribes. In New Mexico, LIHEAP is administered by the Human Services Department. 

Learn more about LIHEAP by reviewing the federal program fact sheet here.

For more information about LIHEAP in New Mexico, click here.

What Does LIHEAP Cover in New Mexico?

The New Mexico Human Services Department oversees LIHEAP benefits and provides financial assistance for heating and cooling expenses to qualified households. Financial assistance can include payment for:

  • Past-due utility bills
  • Deliverable fuel (propane and wood)
  • Disconnection/reconnection fees
  • Repairs and replacements of worn parts on heating units
  • Home weatherization

For more information about LIHEAP’s heating assistance initiative in New Mexico, see the New Mexico state 2022 LIHEAP Detailed Model Plan here.

About LIHEAP Crisis Assistance

LIHEAP Crisis Assistance, like standard LIHEAP benefits, is a cash grant provided to the utility companies of eligible individuals in certain situations.

If your household meets all the eligibility requirements above and has an energy-related crisis, you may qualify for LIHEAP Crisis Assistance.

The state of New Mexico defines “crisis situation” as one where a household:

  • Is almost out of propane, wood, or other bulk fuels
  • Is in danger of having their utilities disconnected, or
  • Has already had their utilities disconnected by their service provider

A “life-threatening crisis situation” also qualifies a household for Crisis Assistance. This occurs when:

  • A member of the household is a medical or health risk because of the energy loss,
  • A member of the household has a condition that requires the use of a medical device/medication that requires energy OR
  • A household has no more than 18 hours of bulk fuel remaining during winter when heating is required.

For qualifying households, the maximum annual benefit amount for LIHEAP Crisis Assistance is a one-time payment of $490. 

Learn more about Crisis Assistance on page 12 of the Detailed Model Plan here.

How Much Assistance Does LIHEAP Provide in New Mexico?

To determine the amount of energy assistance for which you are eligible, the New Mexico Human Services Department will consider:

  1. Your household size and income for the month prior to your application
  2. The fuel type you need (electricity, propane, natural gas, or heating oil)

Also, whether you are eligible for regular LIHEAP payments or Crisis Assistance payments will influence your maximum benefit amount.

As of 2022, the maximum annual benefit amount for heating or cooling in New Mexico is $490 and the minimum annual benefit amount is $70.

How to Qualify for LIHEAP in New Mexico

To qualify for LIHEAP in New Mexico, you must meet the following requirements:

  • Be a resident of the state
  • At least one household member must be a U.S. citizen or a lawful permanent resident
  • Have an out-of-pocket energy expense from an account opened in the name of the head of the household or their spouse
  • Have an annual income that is less than the LIHEAP income limit for your household size, which is no more than 150 percent of the established Federal Poverty Level. To view the annual income limits, click here.

Learn more about the LIHEAP financial eligibility requirements in New Mexico here.

If you or a member of your family participates in the benefit programs below, then you may automatically be eligible for LIHEAP based on your income:

  • Supplemental Nutrition Assistance Program (SNAP). Learn more here.
  • Supplemental Security Income (SSI). Learn more here.
  • Temporary Assistance for Needy Families (TANF). Learn more here.

How to Apply for LIHEAP in New Mexico

To apply for LIHEAP in New Mexico, complete the following three steps:

  1. Gather the documentation and information you will need for the application.

Learn what documents and information you need to complete the process here.

  1. Choose how you are going to apply, whether online, in person, by mail, or by fax.
    To apply for LIHEAP online, complete the virtual application through YesNM here.
    To apply for LIHEAP by mail, complete the LIHEAP Application here and send your completed application and verification documents to:
    Central ASPEN Scanning Area (CASA)
    P.O. Box 830
    Bernalillo, NM 87004
    To apply for LIHEAP by fax, complete the LIHEAP Application and send your completed application and verification documents to (855) 804-8960.
    To apply for LIHEAP in person, visit your local Income Support Division (ISD) office. Find your nearest ISD office and contact information here.
  2. Submit the LIHEAP application and other required documents.

Access the Alabama LIHEAP application here.

If you have questions about the application process or require assistance, contact your nearest Income Support Division (ISD) office. Find your nearest ISD office here. Or, call the ISD Customer Service Center at (800) 283-4465.

What You Will Need to Apply

When applying for New Mexico LIHEAP benefits, you will need to provide:

  • Personal and financial information about yourself and the members of your household
  • Details about your home and its heating

The state will need the following documents and information to confirm your eligibility for LIHEAP benefits:

  • Names, birth dates and Social Security numbers for all household members
  • Proof of identity for the adult submitting the LIHEAP application
  • A copy of your most recent utility bill
  • Any disconnect notice that you have received (if applicable)
  • Income verification for the last 30 days (pay stubs)

Learn more about the documentation needed during the LIHEAP application process here.

How to Check Your Application Status

You can call the Income Support Division (ISD) office where you applied to directly to check your application status.

Click here to find your local office and contact information.

What Happens After You Apply for LIHEAP in New Jersey?

The New Mexico Human Services Department will contact you within 10 days to schedule an interview. The worker that is assigned to you will also inform you of any additional documents that you must provide to verify your eligibility for LIHEAP.

After your interview, you will be notified within 45 days about whether your household was approved for LIHEAP benefits. All LIHEAP payments are made to the heating or energy provider directly. Benefit payments will not be sent to you.

How to Appeal a Denial of Benefits

If you are denied New Mexico LIHEAP benefits, you may request a hearing to appeal the decision by mail, fax, phone, or in person within 90 days of when you received the denial.

To appeal by mail, you must complete the form attached to your determination letter and mail the completed form to:
Human Services Department – Fair Hearing Bureau 
PO Box 2348
Santa Fe, NM 87504-2348 

To appeal by fax, you must complete the form attached to your determination letter and fax it to (505) 476-6215.

To appeal by phone, call (800) 432-6217 and select option 6.

To appeal in person, visit your local Income Support Division office. Click here to find the ISD office near you.

If you have questions about the appeal process, contact the New Mexico ISD Customer Service Center at (800) 283-4465.

Need More Help?

If you have questions about LIHEAP benefits in New Mexico or require further assistance, contact your local Income Support Division office. Find your nearestIncome Support Division (ISD) office and contact information here.

You can also contact the New Mexico ISD Customer Service Center at (800) 283-4465.

View or Download Our Free Guide

While we are not affiliated with the government in any way, our private company engaged writers to research the Low Income Home Energy Assistance Program and compiled a guide that we believe is simple to use and easy to understand. Our goal is to help you get the benefits that you need by providing detailed information on the process.

Our free LIHEAP Guide is filled with helpful information about how to apply for LIHEAP, program eligibility requirements and how to get in touch with local offices. You can view or download our free guide here.

Last Updated: September 19, 2022