LIHEAP FAQ Sheets - LIHEAP Assistance

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Table of Contents 

What Is the Low Income Home Energy Assistance Program?

The Low Income Home Energy Assistance Program (LIHEAP) provides assistance for energy costs to low-income households. LIHEAP is a federal program that is administered by individual states, territories, and tribes. In Georgia, LIHEAP is administered by the Georgia Community Action Association.

Learn more about LIHEAP by reviewing the federal program fact sheet here.

For more information about LIHEAP in Georgia, click here.

What Does LIHEAP Cover in Georgia?

The Georgia Community Action Association oversees LIHEAP benefits and provides financial assistance for heating and cooling expenses to qualified households. Financial assistance can include payment for:

  • Past-due utility bills
  • Deliverable fuel (propane and wood)
  • Disconnection/reconnection fees
  • Repairs and replacements of worn parts on heating units
  • Home weatherization

For more information about LIHEAP’s heating and cooling assistance initiative in Georgia, download the Georgia state 2022 LIHEAP Detailed Model Plan on the LIHEAP webpage here.

About LIHEAP Crisis Assistance

LIHEAP Crisis Assistance, like standard LIHEAP benefits, is a cash grant provided to the utility companies of eligible individuals in certain situations.

If your household meets all the eligibility requirements above and has an energy-related crisis, you may qualify for LIHEAP Crisis Assistance.

The state defines a “crisis situation” as one where a household:

  • Is in danger of having their utilities disconnected.
  • Needs restoration of cooling or heating fuel source.
  • Is affected by a weather-related emergency.

A “life-threatening crisis situation” also qualifies a household for Crisis Assistance. This occurs when:

  • A member of the household is a medical or health risk because of energy loss.
  • A member of the household has a condition that requires the use of a medical device/medication that requires energy.

For qualifying households, the maximum annual benefit amount for LIHEAP Crisis Assistance is a one-time payment of $450 (this can be given once for winter or summer).

Learn more about Crisis Assistance on page 12 of the Detailed Model Plan here.

How Much Assistance Does LIHEAP Provide in Georgia?

To determine the amount of energy assistance for which you are eligible, the Georgia Community Action Association will consider:

  1. Your household size and income for the month prior to your application
  2. The fuel type you need (electricity, propane, natural gas, or heating oil)

Also, whether you are eligible for regular LIHEAP payments or Crisis Assistance payments will influence your maximum benefit amount.

As of 2022, the maximum annual benefit amount for heating or cooling in Georgia is $450 and the minimum annual benefit amount is $350. This can be given once for winter or summer.

How to Qualify for LIHEAP in Georgia

To qualify for LIHEAP in Georgia, you must meet the following requirements:

  • Be a resident of the state
  • At least one household member must be a U.S. citizen or a lawful permanent resident
  • Have an out-of-pocket energy expense from an account opened in the name of the head of the household or their spouse
  • Have an annual income that is less than the LIHEAP income limit for your household size, which is no more than 150 percent of the established Federal Poverty Level. To view the annual income limits, click here.

The Community Action Association prioritizes households with elderly, disabled or young members. Elderly is considered 60 years or older, and young is considered five years old or younger.

Learn more about the LIHEAP financial eligibility requirements in Georgia here.

If you or a member of your family participates in the benefit programs below, then you may automatically be eligible for LIHEAP based on your income:

  • Supplemental Nutrition Assistance Program (SNAP). Learn more here.
  • Supplemental Security Income (SSI). Learn more here.
  • Temporary Assistance for Needy Families (TANF). Learn more here.

How to Apply for LIHEAP in Georgia

Depending on their age and medical status, eligible households can start applying for LIHEAP cooling assistance and Crisis Assistance on either the first workday of April or May. Likewise, eligible households can start applying for LIHEAP heating assistance on either the first workday of November or December. LIHEAP applications cannot be submitted year-round.

To apply for LIHEAP in Georgia, complete the following three steps:

  1. Gather the documentation and information you will need for the application.

Learn what documents and information you need to complete the process by downloading the Frequently Asked Questions page for:

  1. Choose how you are going to apply, whether by phone or in person. 

Find your nearest Community Action Agency (CAA) and contact information here.

  1. Submit the LIHEAP application and other required documents.

Access the Georgia LIHEAP application through your local CAA.

If you have questions about the application process or require assistance, contact your nearest Community Action Agency (CAA). Find your nearest CAA here.

What You Will Need to Apply

When applying for Georgia LIHEAP benefits, you will need to provide:

  • Personal and financial information about yourself and the members of your household
  • Details about your home and its heating and cooling

The state will need the following documents and information to confirm your eligibility for LIHEAP benefits:

  • Names, birth dates and Social Security numbers for all household members
  • Utility bill information (vendor name and account number)
  • Residence information (landlord’s name, address and phone number, if renting)
  • Income verification for the last three months (pay stubs)

Learn more about the documentation needed during the LIHEAP application process by downloading the Frequently Asked Questions page for cooling here and heating here.

How to Check Your Application Status

You can call the Community Action Agency where you applied to directly to check your application status.

Click here to find your local office and contact information.

What Happens After You Apply for LIHEAP in Georgia?

The Community Action Association will notify you within 30 days of receiving your application if you are approved to receive benefits. If you are eligible for Crisis Assistance, you will receive notification within 18 to 48 hours. All LIHEAP payments are made to the heating or energy provider directly. Benefit payments will not be sent to you.

How to Appeal a Denial of Benefits

If you are denied Georgia LIHEAP benefits, you may request a hearing to appeal the decision by writing a statement to your local Community Action Agency (CAA) where you applied within 30 days of when you received the denial. Find your nearest local CAA here.

If the CAA representative cannot resolve the dispute, you can request a hearing with the Department of Human Services. To begin this process, access the Petition for Direct Appeal form here and email it to or mail it to:
Georgia Office of State Administrative Hearings
Legal Services Off
225 Peachtree Street
Atlanta, GA 30303

Once the Office of State Administrative Hearings receives the appeal, they will set up a hearing and notify you of the date, time and location.

If you have questions about the appeal process, call the Department of Human Services:

  • Toll-free: (877) 423-4746 
  • Atlanta metro area: (404) 656-2323


Need More Help?

If you have questions about LIHEAP benefits in Georgia or require further assistance, contact your local Community Action Agency. Find your nearest Community Action Agency (CAA) and contact information here.

You can also contact the Georgia Community Action Association phone line at (404) 361-4442. Or, call the Georgia LIHEAP Office phone line at (404) 654-3427.

View or Download Our Free Guide

While we are not affiliated with the government in any way, our private company engaged writers to research the Low Income Home Energy Assistance Program and compiled a guide that we believe is simple to use and easy to understand. Our goal is to help you get the benefits that you need by providing detailed information on the process.

Our free LIHEAP Guide is filled with helpful information about how to apply for LIHEAP, program eligibility and how to get in touch with local offices. You can view or download our free guide here.

Last Updated: September 16, 2022