LIHEAP FAQ Sheets - LIHEAP Assistance

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Table of Contents 

What Is the Low Income Home Energy Assistance Program?

The Low Income Home Energy Assistance Program (LIHEAP) provides assistance for energy costs to low-income households. LIHEAP is a federal program that is administered by individual states, territories, and tribes. In Connecticut, LIHEAP is administered by the Community Action Agencies of Connecticut.

Learn more about LIHEAP by reviewing the federal program fact sheet here.

For more information about LIHEAP in Connecticut, click here.

What Does LIHEAP Cover in Connecticut?

The Community Action Agencies of Connecticut oversees LIHEAP benefits and provides financial assistance for heating and cooling expenses to qualified households. Financial assistance can include payment for:

  • Past-due utility bills
  • Deliverable fuel (propane and wood)
  • Disconnection/reconnection fees
  • Repairs and replacements of worn parts on heating units or cooling equipment
  • Home weatherization

For more information about LIHEAP’s energy assistance initiative in Connecticut, see the Connecticut state 2022 LIHEAP Detailed Model Plan here.

About LIHEAP Crisis Assistance

LIHEAP Crisis Assistance, like standard LIHEAP benefits, is a cash grant provided to the utility companies of eligible individuals in certain situations.

If your household meets all the eligibility requirements above and has an energy-related crisis, you may qualify for LIHEAP Crisis Assistance.

The state of Connecticut defines “winter crisis” as one where a household has used all of its heating assistance benefits and still need heating assistance.

A “life-threatening crisis situation” also qualifies a household for Winter Crisis Assistance. This occurs when a household is within one week of being without primary heating fuel.

For qualifying households, the maximum annual benefit amount for LIHEAP Crisis Assistance is a one-time payment of $1,010.

Learn more about Crisis Assistance on page 12 of the Detailed Model Plan here.

How Much Assistance Does LIHEAP Provide in Connecticut?

To determine the amount of energy assistance for which you are eligible, the Community Action Agencies of Connecticut will consider:

  1. Your household size and income for the month prior to your application
  2. The fuel type you need (electricity, propane, natural gas, or heating oil)

Also, whether you are eligible for regular LIHEAP payments or Crisis Assistance payments will influence your maximum benefit amount.

As of 2022, the maximum annual benefit amount for heating in Connecticut is $1,015 and the minimum annual benefit amount is $410. The state’s annual benefit amount for cooling is no more or less than $200.

How to Qualify for LIHEAP in Connecticut

To qualify for LIHEAP in Connecticut, you must meet the following requirements:

  • Be a resident of the state
  • At least one household member must be a U.S. citizen or a lawful permanent resident
  • Have an out-of-pocket energy expense from an account opened in the name of the head of the household or their spouse
  • Have an annual income that is less than the LIHEAP income limit for your household size, which is no more than 150 percent of the established Federal Poverty Level. To view the annual income limits, click here.

The state has additional requirements for cooling assistance, including providing documentation of a medical condition exacerbated by extreme heat.

The Community Action Agencies of Connecticut prioritize households with elderly, disabled or young members. Elderly is considered 60 years or older, and young is considered five years old or younger.

Learn more about the LIHEAP financial eligibility requirements in Connecticut here.

If you or a member of your family participates in the benefit programs below, then you may automatically be eligible for LIHEAP based on your income:

  • Supplemental Nutrition Assistance Program (SNAP). Learn more here.
  • Supplemental Security Income (SSI). Learn more here.
  • Temporary Assistance for Needy Families (TANF). Learn more here.

How to Apply for LIHEAP in Connecticut

Eligible households can only apply for LIHEAP assistance from November 1st until May 31st each year. LIHEAP applications cannot be submitted year-round.

To apply for LIHEAP in Connecticut, complete the following three steps:

  1. Gather the documentation and information you will need for the application.

Learn what documents and information you need to complete the process here.

  1. Choose how you are going to apply, whether online, in person, or by phone, email or mail. 

    To apply online, complete and submit the online application here.
    To apply in person, by phone, by email or by mail, find your nearest Community Action Agency (CAA) office and contact information here.
  1. Submit the LIHEAP application and other required documents

The Connecticut LIHEAP is available here.

Note that applications for Crisis Assistance, for households that meet the state definition of a crisis, can be submitted year-round.

If you have questions about the application process or require assistance, contact your nearest Community Action Agency (CAA) office. Find your nearest CAA office here.

What You Will Need to Apply

When applying for Connecticut LIHEAP benefits, you will need to provide:

  • Personal and financial information about yourself and the members of your household
  • Details about your home and its heating

The state will need the following documents and information to confirm your eligibility for LIHEAP benefits:

  • Names, birth dates and Social Security numbers for all household members
  • Utility bill information (vendor name and account number)
  • Residence information (landlord’s name, address and phone number, if renting)
  • Income verification for the last three months (pay stubs)

Learn more about the documentation needed during the LIHEAP application process here.

How to Check Your Application Status

You can call the Community Action Agency office where you applied to directly to check your application status.

Click here to find your local office and contact information.

What Happens After You Apply for LIHEAP in Connecticut?

The Community Action Agencies of Connecticut will notify you within 45 days of receiving your application if you are approved to receive benefits. If you are approved for Crisis Assistance, you will receive a notification within 48 hours. All LIHEAP payments are made to the heating or energy provider directly. Benefit payments will not be sent to you.

How to Appeal a Denial of Benefits

If you are denied Connecticut LIHEAP benefits, you may request a hearing to appeal the decision by writing a statement to your local Community Action Agency (CAA) office where you applied within 60 days of when you received the denial. Find your nearest local CAA office here.

If the CAA representative cannot resolve the dispute, you can request a hearing with the Department of Social Services. To begin this process, write a request to appeal and mail it to:
Connecticut Department of Social Services
Office of Administrative Hearings and Appeals
55 Farmington Avenue
Hartford, CT 06105

Once the Department of Social Services receives the appeal, they will set up a hearing and notify you of the date, time and location.

If you have questions about the appeal process, call the Connecticut Energy Assistance phone line at (855) 626-6632.

Need More Help?

If you have questions about LIHEAP benefits in Connecticut or require further assistance, contact your local Community Action Agency office. Find your nearest Community Action Agency (CAA) office and contact information here. You can also contact the Connecticut Community Action Agencies’ main phone line at (860) 832-9438.

Or, call the Connecticut Energy Assistance phone line at (855) 626-6632.

View or Download Our Free Guide

While we are not affiliated with the government in any way, our private company engaged writers to research the Low Income Home Energy Assistance Program and compiled a guide that we believe is simple to use and easy to understand. Our goal is to help you get the benefits that you need by providing detailed information on the process.

Our free LIHEAP Guide is filled with helpful information about how to apply for LIHEAP, program eligibility and how to get in touch with local offices. You can view or download our free guide here.

Last Updated: September 16, 2022