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While we are not affiliated with the government in any way, our private company engaged writers to research the LIHEAP program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
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The Low Income Home Energy Assistance Program (LIHEAP) provides assistance for energy costs to low-income households. LIHEAP is a federal program that is administered by individual states, territories, and tribes. In Colorado, LIHEAP is administered by the Colorado Department of Human Services (DHS).
Learn more about LIHEAP by reviewing the federal program fact sheet here.
For more information about LIHEAP in Colorado, click here.
The Colorado Department of Human Services oversees LIHEAP benefits and provides financial assistance for heating expenses to qualified households. Financial assistance can include payment for:
For more information about LIHEAP’s heating assistance initiative in Colorado, see the Colorado state LIHEAP Detailed Model Plan here.
Colorado’s LIHEAP program does not provide financial compensation for cooling expenses. However, it does assist with cooling emergencies if applicants qualify for Crisis Assistance.
LIHEAP Crisis Assistance, like standard LIHEAP benefits, is a cash grant provided to the utility companies of eligible individuals in certain situations.
If your household meets all the eligibility requirements above and has an energy-related crisis, you may qualify for LIHEAP Crisis Assistance.
The state of Colorado defines a “crisis situation” as one where a household:
A “life-threatening crisis situation” also qualifies a household for Crisis Assistance. This occurs when:
For qualifying households, the maximum annual benefit amount for LIHEAP Crisis Assistance is a one-time payment of $3,700.
Learn more about Crisis Assistance on page 12 of the Detailed Model Plan here.
To determine the amount of energy assistance for which you are eligible, the Colorado Department of Human Services will consider:
Also, whether you are eligible for regular LIHEAP payments or Crisis Assistance payments will influence your maximum benefit amount.
As of 2020, the maximum annual benefit amount for heating assistance in Colorado is $700 and the minimum annual benefit amount is $200.
To qualify for LIHEAP in Colorado, you must meet the following requirements:
The Colorado Department of Human Services prioritizes households with elderly, disabled or young members. Elderly is considered 60 years or older, and young is considered five years old or younger.
Learn more about the LIHEAP financial eligibility requirements in Colorado here.
If you or a member of your family participates in the benefit programs below, then you may automatically be eligible for LIHEAP based on your income:
Eligible households can only apply for LIHEAP assistance from November 1st until April 30th each year. LIHEAP applications cannot be submitted year-round.
To apply for LIHEAP in Colorado, complete the following three steps:
Learn what documents and information you need to complete the process here.
To apply in person, find your nearest county human services office and contact information here.
To apply by phone, call HEAT HELP at (866) 432-8435.
To apply online, go to Colorado’s PEAK portal here.
The Colorado LIHEAP application for the year is available here on and after November 1st.
Note that applications for Crisis Assistance, for households that meet the state definition of a crisis, can be submitted year-round.
If you have questions about the application process or require assistance, contact your nearest county human services office. Find your nearest DHS office here.
When applying for Colorado LIHEAP benefits, you will need to provide:
The state will need the following documents and information to confirm your eligibility for LIHEAP benefits:
Learn more about the documentation needed during the LIHEAP application process here.
To check on your LIHEAP application status, call HEAT HELP at (866) 432-8435.
You can call the county human services office where you applied directly to check your application status.
Click here to find your local office and contact information.
The Colorado Department of Human Services will notify you within 10 to 25 days of receiving your application if you are approved to receive benefits. All LIHEAP payments are made to the heating or energy provider directly. Benefit payments will not be sent to you.
If you are denied Colorado LIHEAP benefits, you may request a hearing to appeal the decision by writing a statement to your local county human services office where you applied within 90 days of when you received the denial. Find your nearest local DHS office here.
If the DHS representative cannot resolve the dispute, you can request a hearing with the Department of Human Services. To begin this process, write a request to appeal and mail it to:
Office of Appeals
3550 W. Oxford Ave.
Denver, CO 80236
Once the Department of Human Services receives the appeal, they will set up a hearing and notify you of the date, time and location.
If you have questions about the appeal process, contact the Office of Appeals at (303) 866-7447.
You can also call the HEAT helpline at (866) 432-8435 or the Department of Human Services:
If you have questions about LIHEAP benefits in Colorado or require further assistance, contact your local county human services office. Find your nearest county human services office and contact information here.
You can also call HEAT HELP at (866) 432-8435. Or, contact the Department of Human Services benefits phone line at (303) 866-5700 or at firstname.lastname@example.org.
While we are not affiliated with the government in any way, our private company engaged writers to research the Low Income Home Energy Assistance Program and compiled a guide that we believe is simple to use and easy to understand. Our goal is to help you get the benefits that you need by providing detailed information on the process.
Our free LIHEAP Guide is filled with helpful information about how to apply for LIHEAP, program eligibility and how to get in touch with local offices. You can view or download our free guide here.